Terms & Conditions

1. Booking & Contact Channels

Clients can make bookings and communicate with us exclusively through the following official channels:

• Head Office (Walk-in): 1 Duncan Road, Parow Valley
• WhatsApp: 084 541 7735
• Online Bookings: Click Here (Link to your booking portal)
• Telephonic Bookings: 021 931 8214

Important: Bookings and cancellations must not be made directly through your instructor. All communication must go via Ta-Lungs Driving School admin staff.

2. Lesson Requirements & Information (Code 08/B)

• Valid Learner's License: All clients must possess a valid learner's license to book and attend driving lessons/training.
• Client Information: To facilitate bookings, you may be required to submit a personal information questionnaire. This information may include, but is not limited to: full name, surname, physical pick-up and drop-off address (must be the same for both), contact number(s), date of birth, client availability (flexibility appreciated), preferences (non-discriminatory), desired number of hours, and transmission type (manual/automatic).

  Confidentiality: Personal information will not be shared with any third party unless explicitly authorized by the client.

• Operating Hours:
  • Office Hours: Monday to Friday: 07h00 - 17h00 | Saturday: 08h00 - 13h00
  • Driver Training Hours: Monday to Friday: 07h00 - 19h00 | Saturday: 07h00 - 15h00
  • We are not operational on Sundays.
• Instructor Requests: Requests for a specific instructor must be directed to Ta-Lungs Driving School admin staff via email, WhatsApp, or telephonically.
• Lesson Packages: Packages are sold in units of hours and can be subdivided (e.g., into 1-hour, 1.5-hour, or 2-hour lessons).
• Vehicle for Test: To use our vehicle for your driver's test, you must complete a minimum of 5 hours of training with us prior to the test. This allows us to assess your driving skills.
• Recommended Hours: The number of lessons required varies based on prior experience and individual progress. A novice driver typically requires approximately 20-30 hours of training.
• Medical Conditions: Any medical condition or anxiety that could potentially impact training or progress must be disclosed to the booking agent before driver training commences. This information will be kept confidential.
• Package Validity: All lesson packages must be utilized within a 6-month period from the date of purchase. Failure to do so will result in the forfeiture of any remaining funds.

3. Training Schedule Management

• Preliminary Schedule: Upon receiving all necessary client information, our office personnel will provide you with a preliminary training schedule.
• Schedule Acceptance & Payment: You have 24 hours from receiving the preliminary schedule to accept it and make payment for the scheduled training.
• Schedule Changes: Requests for changes to the preliminary schedule must be submitted within 24 hours of receipt. Any revised schedule must then be confirmed and paid for within 24 hours of receiving the changes.
• Cancellation for Non-Payment: If payment for a scheduled training is not received within 24 hours of the final schedule being sent, the preliminary schedule will be automatically cancelled and deleted from our system.
• Confirmation: Once proof of payment is received, your schedule will be confirmed, and lessons will proceed as planned.
• Unforeseen Changes: Please be aware that your schedule may occasionally change due to unforeseen circumstances. We appreciate your understanding.
• Reminders: A complimentary SMS or email reminder will be sent 24 hours prior to each lesson. Please note: Your lesson will still proceed as scheduled even if you do not receive this reminder.

4. Driver Test Bookings

We strongly advise clients not to book a driving test until recommended by Ta-Lungs Driving School or your appointed instructor.

To ensure instructor availability, clients must follow the step-by-step booking process outlined below. Ta-Lungs Driving School cannot guarantee instructor availability if this procedure is not adhered to.

1. Step A: Documents at Traffic Department
   • Original ID Document
   • Original Learner's License
   • 2 Identical ID photos
2. Step B: Green Form

   Receive and complete sections A, B, and D of the green form from the Traffic Department.

3. Step C: Eye Test

   Queue for and complete your eye test.

4. Step D: Confirm Instructor Availability

   At the cashier, you will be informed of available test dates and times. Immediately contact Ta-Lungs Driving School booking agent to confirm your instructor's availability for that specific date and time.

5. Step E: Appointment Payment

   Proceed to make the payment of R135 for your test appointment to the clerk.

6. Step F: Confirm with Ta-Lungs Driving School

   Immediately email or WhatsApp the appointment paper to our offices (not the instructor) to confirm your booking with Ta-Lungs Driving School. Failure to do so will result in non-confirmation of our services for your test.

Instructor availability for late or short-notice test bookings cannot be guaranteed.

5. Payment & Proof of Payment

• Accepted Payment Methods:
  • EFT (Electronic Funds Transfer)
  • Online portal (Payfast)
  • Cash payments (accepted at our office: 1 Duncan Street, Parow Valley)
• Instructor Payments: Ta-Lungs Driving School accepts no liability for any payments made directly to an instructor.
• Vehicle for Test Payment: Payment for the use of our vehicle for your driving test must be made within 24 hours of booking to secure the timeslot.
• Proof of Payment: All proofs of payment must be sent to the email address or WhatsApp number provided by office personnel.

6. Refunds

• Right to Grant/Refuse: Ta-Lungs Driving School reserves the right to grant or refuse any refund request.
• Valid Reasons: Valid reasons for refund requests must be submitted in writing via email to the relevant booking agent.
• Processing Time: Once a refund has been approved and your banking details have been received, the refund will be processed on the first Friday following your request.
• Handling Fee: Please note that all refunds are subject to a 3% handling fee.

7. Cancellation and/or Rescheduling of Driver Training

• Lesson Cancellation/Rescheduling:
  • You must inform Ta-Lungs Driving School by telephone (021 931 8214) OR by sending an email to cancellations@heandshe.co.za at least 12 working hours before the scheduled start time of the lesson.
  • For lessons scheduled on a Monday, you must inform us telephonically on 021 931 8214 on the preceding Saturday before 13h00.
  • Failure to follow this correct cancellation procedure will result in the full lesson being forfeited.
  • Lessons can only be cancelled via our offices, not directly via an instructor.
• Rescheduling by Ta-Lungs Driving School: Ta-Lungs Driving School reserves the right to reschedule driver training by providing the client with 12 working hours’ notice.
• Test Booking Priority: Driver test bookings take priority over regular driver training bookings. Your scheduled lesson might need to be moved if another client books a test in your timeslot. We appreciate your cooperation.
• Medical Cancellations: Should you cancel a driver training session on the day of the lesson due to medical reasons, a doctor’s note must be provided. Failure to do so may result in the lesson being forfeited.
• Repeated Cancellations: We reserve the right to charge the full fee if a client continuously cancels lessons.

8. Driver Training (General)

• Learner's License: You must have your valid learner's license in your possession during all driver training sessions. If the instructor arrives for a session and you are not in possession of a valid learner's license for any reason, the lesson will be forfeited. No copies of learner's licenses are permitted.
• Safety Measures: Our training vehicles are fitted with dual controls (instructor-side clutch and brake) for safety.
• Punctuality: The onus is on the client to approach the instructor upon their arrival for the lesson. Any time lost due to the client approaching the instructor later than the scheduled starting time will be forfeited.
• Conduct: If a client is under the influence of any substance, uses inappropriate language, is abusive, or harasses the instructor in any manner, the instructor reserves the right to stop the driver training immediately, and the client will forfeit the remainder of the lesson.
• Progress Reports: Progress reports can be requested in writing by contacting the booking agent.
• Weekly Training: It is recommended that a minimum of 3 hours with a maximum of 5 hours of training be conducted on a weekly basis.
• Practice Yard Facilities: Usage of our practice yard facilities in Parow Valley is included in the lesson price. For lessons conducted outside a 10 km radius of our offices at 1 Duncan Street, Parow Valley, other facilities may be utilized, for which the client will be liable. Please consult your instructor for various options.
• Quality Control: As a quality control measure, our senior instructor may, at any time, sit in during a lesson to assess your appointed instructor.
• Instructor Complaints: Any complaints regarding driver training or instructors must be directed exclusively to the office personnel.

9. Usage of Own Vehicle

• First Lesson: Your first lesson must be conducted in Ta-Lungs Driving School's training vehicle.
• Fees: Should you wish to use your own vehicle for subsequent driver training, the full lesson fee will still apply.
• Indemnity: The owner of the vehicle must complete an indemnity form that indemnifies and releases Ta-Lungs Driving School from any liability for damages to the vehicle, injury, or loss of life during training.
• Roadworthiness: Your vehicle will be subjected to a roadworthy inspection prior to training.
• Novice Learners: As a safety measure, novice learners will initially conduct driver training in a Ta-Lungs Driving School training vehicle until the instructor grants permission for training to be conducted in the client’s own vehicle.

10. Complaints Procedure

Any complaints or concerns should be forwarded to dorothy@heandshe.co.za with "Complaint" as the subject line.